High 5 Casino Terms & Conditions

These Terms and Conditions govern access to and use of High 5 Casino, including the website, player account services, games, promotions, payment functions and related features. By opening an account or using the platform, you confirm that you have read, understood and agreed to these Terms.

High 5 Casino is intended for individuals located in Canada who are legally permitted to use online casino services in their jurisdiction. If you do not accept these Terms, you must not register, deposit funds or play games on the platform.

Acceptance of Terms

These Terms form a binding agreement between you and High 5 Casino. They apply together with any specific rules, promotional conditions, game instructions, privacy notices or other policies displayed on the website.

Game-specific rules may contain additional requirements, including information about paylines, odds, maximum wins, bonus features and settlement methods. Where a game rule conflicts with these Terms, the game rule will generally apply to that game only.

You are responsible for reviewing the current version of these Terms before using High 5 Casino. Continued use of the platform after a change has been published indicates acceptance of the revised wording.

Eligibility

You must be at least 18 years old to use High 5 Casino. You must also be legally permitted to participate in online gambling in the place where you are physically located when using the service.

High 5 Casino may restrict access from certain locations or refuse registration where participation is not permitted, cannot be supported, or creates legal, operational or payment-related concerns. It is your responsibility to check the rules applicable to you.

You may not use the service if you are self-excluded, prohibited from gambling, or acting on behalf of another person. Access must be for personal entertainment and not for commercial or professional purposes.

Account Registration

Only one account may be registered per person unless High 5 Casino has expressly approved an exception. Information provided during registration must be accurate, complete and kept current.

You must protect your username, password and other login credentials. You are responsible for activity carried out through your account unless you notify High 5 Casino promptly of suspected unauthorised access.

Accounts are personal and may not be sold, transferred, assigned, shared or used to provide access to another person. You must not create an account using a false identity or inaccurate information.

High 5 Casino may decline an application or request additional information before permitting account access, deposits or withdrawals.

Verification

High 5 Casino may conduct identity, age, address, payment method and source of funds checks. These checks help protect players, prevent fraud and support the secure operation of the platform.

You must provide documents that are genuine, readable, valid and consistent with the information on your account. Examples may include proof of identity, proof of address or evidence relating to a payment method. The exact documents required may vary by circumstance.

Processing of a withdrawal or continued access may be delayed while verification is outstanding. If requested information is not supplied within a reasonable period, or cannot be validated, High 5 Casino may restrict account functions or take other action permitted by these Terms.

Deposits

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. High 5 Casino may reject, reverse or review transactions that appear unauthorised, unusual or inconsistent with account information.

You should only deposit money intended for entertainment and within limits you can afford to lose. Funds must not originate from unlawful activity or be provided by a third party for the purpose of playing through your account.

Payment providers may apply their own terms, processing times or fees. High 5 Casino is not responsible for delays or charges imposed by a bank, card issuer, electronic wallet or other external provider.

Deposited funds are intended for play. High 5 Casino may review accounts where deposits are followed by attempts to withdraw without meaningful gaming activity, particularly where this appears designed to bypass payment controls or promotional conditions.

Withdrawals

You may request a withdrawal of available, cleared funds through the methods offered on the platform. High 5 Casino may return funds to the original payment method or use another method in accordance with payment availability and verification requirements.

Before approving a withdrawal, High 5 Casino may confirm your identity, payment ownership, compliance with these Terms and satisfaction of any applicable wagering requirements. Pending bets, unsettled transactions, bonuses and restricted funds are not available for withdrawal.

Withdrawal times can vary because of internal reviews and third-party payment processing. You should ensure that your account and payment details are correct, as errors may cause delays or additional verification.

Where a payment is reversed, duplicated or credited in error, High 5 Casino may correct the balance and request repayment of any amount incorrectly received.

Bonuses

Promotions, bonuses and rewards are subject to the terms displayed with the relevant offer. Those terms may specify eligibility, activation procedures, expiry dates, minimum deposits, wagering requirements, game contributions, maximum cashout limits and other restrictions.

Unless stated otherwise, a bonus may be used only once per person, household, device, payment method or other qualifying group. High 5 Casino may withhold or remove promotional benefits where multiple accounts or coordinated activity are used to obtain an unfair advantage.

Bonus funds and winnings generated from them may remain restricted until all applicable conditions have been completed. If a promotion is cancelled, expires or is found to have been obtained improperly, associated bonus funds and related winnings may be removed.

High 5 Casino may amend or discontinue a promotion where necessary, while respecting any rights that have already been properly earned under its published conditions.

Acceptable Use

You agree to use High 5 Casino lawfully, honestly and in accordance with these Terms. You must follow the instructions shown on the website and use the platform only through supported software and legitimate access methods.

• Keep your account information accurate and secure.
• Use payment methods lawfully and only with proper authority.
• Respect the integrity of games, promotional systems and other users.
• Notify High 5 Casino promptly if you identify a security concern or account error.

You must not interfere with the website, attempt to bypass security measures, overload technical systems or use automated tools to access, analyse or interact with the service unless expressly authorised.

Prohibited Activities

The following activities are prohibited on High 5 Casino:

• Fraud, deception, money laundering or the use of proceeds connected with unlawful conduct.
• Using another person's identity, account, payment method or personal information without proper authority.
• Collusion, cheating, manipulation of game outcomes or exploitation of technical or pricing errors.
• Using bots, scripts, scraping tools, malicious software or other automated systems.
• Attempting to obtain bonuses through duplicate accounts, false details or coordinated play.
• Attacking, disrupting or attempting unauthorised access to the website or its infrastructure.

High 5 Casino may investigate suspected prohibited activity and preserve relevant account, transaction and technical information where reasonably necessary. Amounts associated with misconduct may be withheld or recovered, subject to applicable rights and review procedures.

Intellectual Property

The website, software, graphics, text, logos, game content, interfaces and other materials made available through High 5 Casino are protected by applicable intellectual property rights or used with permission. They may not be copied, modified, distributed, republished, reverse engineered or commercially exploited without prior written authorisation.

You receive a limited, personal and non-transferable permission to access the platform for its intended purpose. This permission ends when your account is closed or your access is otherwise withdrawn.

Limitation of Liability

High 5 Casino aims to provide a reliable service but does not guarantee that the website, games or payment functions will always be available, uninterrupted, secure or free from errors. Access may be affected by maintenance, technical failures, communications networks, payment providers or events outside reasonable control.

You are responsible for checking your device, internet connection and account activity. To the extent permitted by applicable law, High 5 Casino will not be responsible for losses arising from your failure to protect credentials, inaccurate information, unauthorised access caused by your actions, or reliance on unofficial communications.

Nothing in these Terms excludes or limits responsibility that cannot lawfully be excluded or limited.

Account Suspension

High 5 Casino may suspend, restrict or close an account where it reasonably suspects a breach of these Terms, verification concerns, payment irregularities, prohibited activity, legal risk or conduct that may harm the platform or its users.

During a review, access to games, deposits or withdrawals may be limited. Any remaining balance will be assessed in light of the circumstances, applicable promotional conditions and any amounts that may lawfully be withheld or recovered.

If you wish to close your account, you may stop using the service and contact support. Closure does not remove obligations relating to prior transactions, investigations or breaches of these Terms.

Privacy

High 5 Casino collects and uses personal information to create and manage accounts, process transactions, provide games, conduct verification, prevent misuse, meet operational needs and communicate with players. Information may be shared with service providers, payment partners or other parties where necessary for these purposes or where permitted by applicable rules.

Personal information is handled in accordance with the applicable privacy notice. You should review that notice to understand how information is collected, retained, protected and used.

Responsible Gambling

Gambling should be treated as entertainment, not as a way to generate income or recover financial losses. Set personal limits, take regular breaks and avoid playing when tired, distressed or under the influence of alcohol or other substances.

High 5 Casino may offer account controls or support options, which can include deposit limits, time reminders, cooling-off periods or self-exclusion tools. Requests for protective measures should be made through the available support channels. You should also consider seeking independent advice if gambling is affecting your finances, relationships, work or wellbeing.

Amendments

High 5 Casino may update these Terms to reflect changes to the service, payment arrangements, security practices, promotional structures or applicable requirements. The updated version will be made available on the website with its effective date where appropriate.

Changes will apply from the date stated or, if no date is stated, when published. If you do not agree with an update, you must stop using the service and may request account closure, subject to completion of any outstanding checks or transactions.

Contact Information

For questions about these Terms, account access, payments, verification or responsible gambling tools, contact High 5 Casino through the support channel available on the website or by email at [email protected].

When contacting support, provide enough information for your request to be reviewed, but do not send passwords, full payment card details or other sensitive credentials in an unsecured message.

Last updated: 9 September 2026