High 5 Casino Privacy Policy

High 5 Casino respects the privacy of individuals who visit our website, create an account, use our gaming services, or contact our support team. This Privacy Policy explains what information we may collect, why we use it, how it may be shared, and the choices available to you.

This policy applies to personal information handled by High 5 Casino in connection with its online casino services in Canada. By using the website, you acknowledge that you have read this policy. High 5 Casino is intended for individuals aged 18 or older, and we may take steps to verify age and identity where appropriate.

Information We Collect

We collect information that is necessary to operate the website, establish and maintain player accounts, provide customer assistance, protect our services, and meet applicable operational obligations. The information we collect may include:

• Identification and contact details, such as your name, date of birth, residential address, telephone number, and email address.
• Account information, including login details, account preferences, responsible gaming settings, and records of communications with High 5 Casino.
• Transaction details, including deposits, withdrawals, gaming activity, payment method information, and related transaction references. Payment card details may be processed by specialist payment providers rather than stored directly by us.
• Verification information, which may include documents or information used to confirm age, identity, address, or account ownership.
• Technical information, such as internet protocol address, browser type, operating system, device identifiers, language settings, and general location information derived from technical data.
• Usage information, including pages viewed, games accessed, session dates and times, interactions with website features, and error or performance data.
• Information you provide when you participate in promotions, surveys, competitions, or other activities offered through High 5 Casino.

Some information is required to create an account or use particular services. If you do not provide requested information, we may be unable to open an account, process a transaction, provide support, or offer certain features.

How We Use Information

High 5 Casino uses personal information for legitimate business and service-related purposes, including to:

• Create, administer, and secure player accounts.
• Process deposits, withdrawals, bonuses, and other transactions.
• Provide casino games, account features, notifications, and customer support.
• Confirm age, identity, account ownership, and eligibility to use our services.
• Monitor activity for fraud prevention, account security, service misuse, and other risk management purposes.
• Understand how users interact with the website and improve its content, design, functionality, and performance.
• Send service messages, including account notices, transaction confirmations, security alerts, and changes affecting our services.
• Send promotional communications where permitted and in accordance with your stated preferences.
• Investigate complaints, enforce our terms, resolve disputes, and protect the rights and safety of High 5 Casino, users, and other parties.
• Maintain business records, respond to lawful requests, and support internal administration.

Where marketing communications are sent by electronic means, you may generally manage your preferences through the unsubscribe option in the message or through available account controls. Disabling promotional messages will not prevent us from sending important service or security communications.

Cookies and Similar Technologies

High 5 Casino may use cookies, software development kits, pixels, local storage, and related technologies. These tools can remember settings, maintain login sessions, support essential website functions, measure performance, and help us understand how visitors use the service.

Some technologies are necessary for the website to operate correctly. Others may be used for analytics, personalization, fraud prevention, or marketing, depending on the features available and your choices. Your browser or device may allow you to delete or block cookies. If you restrict certain cookies, some account or website functions may not work as intended.

Information collected through these technologies may include device details, browsing activity, approximate location, and interaction data. We use this information in a form and manner intended to support website functionality, security, and service improvement.

Data Sharing

We may share personal information with selected recipients when necessary to operate High 5 Casino, provide services, or protect our business and users. These recipients may include:

• Payment processors, financial service providers, and transaction screening partners.
• Identity, age, fraud prevention, security, and risk assessment providers.
• Technology, hosting, customer support, analytics, communications, and website maintenance providers.
• Professional advisers, auditors, insurers, and service providers assisting with business administration.
• Corporate entities involved in a restructuring, acquisition, sale, financing, or transfer of some or all business assets.
• Public authorities, courts, law enforcement bodies, or other parties where disclosure is required or reasonably necessary to address a legal, security, or public interest matter.

Service providers that process information for High 5 Casino are expected to use it only for agreed purposes and to apply appropriate safeguards. We do not share personal information with unrelated parties for their own independent marketing purposes unless permitted by law and supported by an appropriate choice or consent mechanism.

Data Security

High 5 Casino uses administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, and staff or supplier confidentiality requirements.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials, using a suitable device and connection, and informing us promptly if you suspect unauthorized account activity. We may limit access to personal information to people and providers who need it for a defined business purpose.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction processing, security, dispute resolution, recordkeeping, and the management of legal or business obligations.

Retention periods vary according to the type of information, the nature of the relationship with you, whether an account remains active, and whether information is needed to investigate an issue or enforce an agreement. When information is no longer required, we may securely delete it, anonymize it, or place it beyond ordinary use in accordance with our operational procedures.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights concerning personal information held by High 5 Casino. These may include the ability to:

• Ask for access to personal information associated with you.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask questions about how information is collected, used, or shared.
• Withdraw consent where processing depends on consent, subject to applicable limitations.
• Object to or request restrictions on certain processing activities.
• Request deletion or deactivation of information where retention is not otherwise required.
• Challenge a decision or raise a concern about the handling of your personal information.

These rights may be subject to verification, exceptions, and reasonable limitations. For example, we may need to retain certain records for security, transaction, dispute, or compliance purposes. We may also ask for additional information to confirm your identity before responding to a request. Contacting us about a privacy request will not affect your ability to raise a concern with an appropriate privacy authority where that option is available.

Third-Party Services

The High 5 Casino website may contain links, integrations, or features operated by third parties. These may include payment services, social or communication tools, analytics providers, identity verification services, and advertising platforms. If you use a third-party service, that provider may collect and process information under its own privacy notice and terms.

We are not responsible for the privacy practices, security controls, or content of third-party websites and services. We recommend reviewing the relevant provider information before submitting personal data or using an external feature. A third-party service may also set its own cookies or similar technologies on your device.

International Transfers

Some companies and service providers supporting High 5 Casino may process personal information in countries outside Canada. When information is transferred across borders, it may be subject to the laws of the country where it is processed and may be accessible to authorities in accordance with those laws.

We take steps intended to ensure that international processing is handled for defined purposes and supported by appropriate contractual, technical, or organizational safeguards. Information may be transferred when necessary to provide a requested service, process a transaction, maintain our systems, prevent fraud, or use a specialized supplier.

Policy Updates

High 5 Casino may revise this Privacy Policy to reflect changes in our services, technology, business practices, or privacy requirements. The updated version will be made available on the website with a revised effective date where appropriate.

We encourage you to review this page periodically. If a change materially affects how we use personal information, we may provide an additional notice through the website, by email, through your account, or by another suitable method. Your continued use of the services after an update may be treated as acknowledgement of the revised policy, subject to any rights or notices required in the circumstances.

Contact Information

If you have a privacy question, want to submit a request, or believe that your personal information has been handled incorrectly, please contact High 5 Casino at [email protected]. Include enough detail for us to understand your request, but do not send payment card numbers, passwords, or other unnecessary sensitive information.

We may need to verify your identity before providing information or making changes to an account. We will review privacy inquiries and respond within a reasonable period, taking into account the nature and complexity of the request.

Last updated: 9 September 2026